COVID-19 Arrangements

COVID-19 Policy

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Visit England – ‘We’re Good to Go’

We meet and surpass the Visit England COVID-19 industry standard for self-contained accommodation.

General Hygiene

We always do our own thorough housekeeping with antibacterial products, which will obviously continue, including the communal areas. As ever this will include all surfaces, doors, handles, kitchen equipment and utensils, TV remote controls etc. We also ensure that all of the laundry is washed on the maximum temperature with bedding pressed and as new for each guest.

We provide a contactless hand sanitizer dispenser at the entrance to the East Court apartments for your use as you enter or leave the apartments. We also provide antibacterial hand wash products in the kitchen and bathroom of all apartments for your use.

Whilst we cannot guarantee 100% that all germs will be killed, you can be assured that we have done everything possible to minimise the risk of spreading COVID-19 and make your stay a happy and healthy one.

Check-in / Check-out

We always pride ourselves on providing a warm face to face welcome for our guests and to assist with luggage into the apartment and in the case of the East Court apartments accompany to the nearby parking.

We are still happy to greet face to face (socially distanced as appropriate to the prevailing rules) to hand over keys and assist with directions etc.

If preferred we offer contactless check-in and check-out by way of a key safe at the entrance to the apartments.

Bedding, Bed Linen & Towels

We will supply all bedding, bed linen as well as towels for our guests, and are happy to continue to provide this service. However should you prefer to bring you own bedding, bed linen and/or towels then please let us know. We will leave the beds unmade with just mattress and pillow protectors in place (these are washed and fresh for each guest).

If you do intend to bring your own bedding or bed linen, please note all of the beds are standard doubles. The sofa beds in each of the East Court apartments pull out to form a king size bed.

Anything Else

If you have any questions or concerns regarding COVID-19 or anything else relating to your stay, please feel free to call and we will be happy to assist.